FAQ

  • Does Sendtex meet the new GDPR legislation?

    Absolutely.

    Sendtex provides several methods to work in accordance with the new GDPR legislation.

    Naturally, it is up to the user of the platform to make optimum use of these possibilities. We advise all of our customers to be assisted by a legal adviser and to properly document all actions taken in an internal data register.

    Features which Sendtex provides are:

    1. it's possible to enable 2-factor authentication and add an extra layer of security to the login of your account.
    2. it's possible to "encrypt" custom fields if these contain sensitive data.
    3. when adding contacts to a public contact list, you have to specify that these were legally obtained and in which way. Every e-mail address that is added (manually or through import) will contain this description, as well as the date when they were added. This way, an automated "consent" log is being built inside Sendtex.
    4. Optionally, you can add one or more screenshots to each "consent" log. These will be saved, which will allow them to be referenced at a later date. Of course, you can always save this yourself in your own data register, but we also offer this functionality in Sendtex by default.
    5. at any time, it is possible to search by e-mail address inside the "consent" log to obtain the full history of a user. This can be useful when a customer contacts you with the question "which information do you have about me?".
    6. within this same module, the "right to be forgotten" can be applied, which will allow you to completely delete the data of a contact from Sendtex. The contact itself isn't erased, but anonymized to make sure the functionalities of Sendtex (for example statistics) keep working optimally
    7. enterprise accounts can define users as "authors". These are unable to see the e-mail addresses of the contact lists (but they can search for them), nor are they able to import or export addresses.
    8. Sendtex saves passwords in an encrypted format in the database, making sure that no person - including the employees of Sendtex or the hosting company - can display these. Passwords can only be recovered using the "forgot password" function.
    9. The Sendtex platform is fully secured by SSL. This is the default security technology used to establish an encrypted connection between the web server and the browser of a user.
    10. enterprise users can optionally choose a distributed database containing only their own data in a data center or location of their own choice, so they can comply with internal regulations.
  • Does Sendtex meet the European legislation (opt-in/opt-out)?

    Yes, Sendtex is fully compliant with the European legislation. People who receive your newsletter can unsubscribe at any time by using a link which Sendtex automatically adds below every mail.

    New users will always subscribe using the method of the double opt-in, where they receive an extra e-mail after subscribing to the newsletter, in which they have to confirm their subscription.

    When unsubscribing, you can either change your profile preferences or unsubscribe completely from all future e-mail messages. For this deregistration, no further confirmation mail will be sent,

    See also: Does Sendtex meet the new GDPR legislation?

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